I ordered a pair of Sorel slippers on Dec 8, order number [protected]. On December 9th, I received an email from Sorel stating "Your order is on its way", provided an estimated delivery date of Dec 18, 2020 and a USPS tracking number of 9261290142744501556568. A check today, December 20th 2020 at usps.com shows that the package is still in pre-shipment, as of Dec 9th. On Sorel's website, the holiday cutoff for delivery by 12/25 is December 12 2020, 10 pm PST. After speaking to customer service 2 times, i'm told the order will languish in pre-shipment until December 24th. Sorel won't cancel the order - of course, they took my money but won't provide any help or restitution in return. Yesterday, December 19th, Sorel advertised expedited free shipping for all orders - Sorel rewards the last minute shoppers while an early shopper who made sure their order was placed before the Dec 12 cutoff gets screwed and screwed and screwed. Ridiculous.