Wish I saw this before I purchased Total AV. At first it seemed like a decent product but then it took hold of my computer and caused interruptions to all my programs/processes. It slowed my computer down to a point where I had to disable it in order to get any work done. I finally called customer service to cancel the product. I already paid for a year of service but had no desire to use it ever again. The CS rep was a nightmare to deal with. His English was marginal at best and after about 30 minutes of telling him NO to other products, etc. He kept trying to bully me into keeping the service. I finally told him absolutely not, cancel my account now. He assured me he would turn off the auto-renewal (as it states on their website) and send me a confirmation. I never received a confirmation from them. Here we are about 6 months later, I check the account and sure enough, it is set up for another auto-renewal. I went through the process of cancellation again, this time through email so I had a record of everything to show to my credit card company. This time I did get a cancellation confirmation after being forced to go through numerous pages of ads and pleas to keep the account. TERRIBLE company. Don't get yourself roped in. User's recommendation: Find another product.