Bought ona weedeater from DeWalt that worked for 1 hour. Was not the battery. Contacted Dewalt and sent the info they requested. I was then told their team would look at what I sent and get back with me . I received 13 emails from Dewalt 11 were to other people at my email address. My privacy(email address). When I talked with are he sent me a packing slip and said mail the weedeater to their service center. I asked about a box for shipping and and he said that was my problem. Where do you find a box for a weedeater? I find the whole process has been a comedy of errors but has resulted in a privacy problem and unsatisfied service by "DEWALT " box for a User's recommendation: BEWARE OF THIS COMPANY.