Kimberly from Kemper Insurance contacted Copart to fedex my power of attorney paperwork. I never received, again Kimberly contacted Copart verified the address, I was in the call. Next day FedEx dispatched contacted me stated they have undeliverable address, gave them the correct address finally received the paperwork. I didn't realize I had to get it notarized or MVD, contacted Kimberly advise I had taken Friday off, but my son still needed to leave for work by 930am she knew about my health condition. Kim called me and we called Copart to see what the process was. Agent stated to arrive shouldn't take more than 15min. Print and sign your name agent with notarize it scan it Asking all the questions that we know to ask for time management. I get there, stood there finally someone told me I had to scan a QR code but my camera wasn't working. I was advise to set up appt through app I was frustrated I didn't have my glasses. Set up the appointment at 806am App stated 3 min wait time 15min later stated 5 min than 13min than 6min I was 854am when I get the tex. I went in spoke to male expressing my frustration the inconvenience the fact we called the night before! His response was your mad because you had to wait. Everybody waits, my concerns flew over his head, said not the wait time but communication about the process, ask for a Sup her name was Ruby, when she came around the corner her walk was aggressive and face looked very pissed eyebrows nose was squinted. The guy said to Sup she has a complaint and her wait time. I told the sup that was his perception and to address you like that is not professional she states I heard and my perception was your upset about waiting, she started complaining about me then any apology. She didn't know I've been waiting for a fedex package for 2 weeks that I had a 3% chance to live last year still recovering I called with my insurance rep several times and the night before. All she can do is blame me. This is unacceptable for treated the customer the way she did being in her position especially in front of entry level employees. What character does that teach her agents, and representation of Copart. She needs to have sup training diversity training and culture training. I left your building ended up having a panic attack, it's horrible to feel your being suffocated. This could have been prevented if your Sup approach was different. The sup left without saying good bye. The employee explained to me they had technical difficulties in the morning and sincerely apologized especially for the beginning of our conversation. He seen my tears flow out and how defeated I looked. He acted more manager material the Ruby. Attached is the fedex that was sent to the wrong address