I have been on hold for over 1.5 hours to answer a simple question regarding a commission I was charged. I elected to "be called back due to high volume". They called back in 45 minutes and immediately said, "let me connect you with a broker who can answer your question. I hour later, still waiting. Pathetic! Date of order 12-18-21. Stock purchased ARKBF. Commission charged $50.00. Simple question, why is the commission fee $50.00. A friend made same trade on TD Ameritrade account and was charged a $7.00 Fee.