Update by user Apr 02, 2012 I filed a complaint w/BBB and this was Cole's response "We had a software problem with our credit card processing which was occasionally putting a credit card charge through twice although it was invisible on our end (the software did not tell us there were 2 charges)" Can you believe this bull ***? They charged my credit card twice per month for 5 months and in Jan. they charged it 3 times. They do not want to refund my money and I am supposed to be greatful that they are not charging me the full year when nowhere in the contract does it state that I was under contract. I wonder how many more customers are being charged and haven't noticed.., I will have to take them to small claims court Original review posted by user Feb 29, 2012 Cole Services (Heating/AC/Plumbing) offers a 21.95 p/mo contract to give your central air/heating unit a tune up twice per year and 1 annual plumbing maintenance. The contract states that the homeowner will receive discounts (yeah, right). First service was an excellent so I signed the contract. They have been charging my credit card 2 -3 times p/mo since Nov '11. Since I have paperless statements I failed to catch the scam until I called for the second visit and I got the worst service ever. I tried cancelling the contract & they gave me the run around. Let see how decent they are and if they check the last 6 months of '11 and send me a check!! I'll keep posting on all the sites until I get my money back!