6 Aug, 2021 → by ClaimboUser907359
Clothes washer model GTW330ASK3WW

1

I bought a new home in June of 2018 I registered all my appliances right away. This washer was included with the build. It is now Aug 2021 and I noticed the washer lid rusting. I call GE and they said warranty is only 1 year. Right there is a clue of a bad product! I talked to a rep and she passed me on to another rep. I did get his name (Mr. Tourian) He said he would offer me half price for a new lid which is $40 and $130 to install because it was cosmetic. I said it is a factory defect because you didn't coat it correctly. I am in my 70's and never had a washer rust. Then he wanted to blame the humidity as I live in Fl. My AC is set to 78 all year so try again. He couldn't blame the water because I have a culligan water system on city water no well . This is a cheap fix for this company I did nothing to create the rust it is simply a defect of not coating the lid properly. I will never own a GE appliance again. There are 850 new homes going in this community and I'll be bringing this up at the HOA. GE Please do the right thing.
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