Towards the end of May 2021 I visited the Gardens branch of ABSA Bank to close my account. I stood in a longish queue where there was ONLY ONE bank employee serving general enquiries. Whilst there were three employees serving the teller section with no clients in the bank during the period I was in there. The person on the enquiry counter was taking an age and (with COVID in mind) and the fact that I had another appointment I decided to write a letter of my intention to close the account. I handed this to the branch manageress and was told to stand in the queue to complete the process. I told her that I could not wait and that she could execute my instruction as per my SIGNED letter. This was obviously NOT DONE as I started receiving calls asking for payment of what would have been fees for the months after I had attempted to close the account. I emailed Absa setting out the story above and received a reply indicating that I should revisit the branch and ask the manageress to resolve the issue. This I did but detected resistance from her. I thought it was due to my attempt to bypass her system and she had taken offence. I felt that she was not going to co-operate in what can only be described as spite! I assume that there were bank charges to be paid for the month of May but have NEVER received any request to pay this amount. All I get is calls from a debt collection department. I have tried to explain to them what had happened but they seem unable to conclude this matter. That is why I have approached you. Mrs Patricia Perloff