I really like the style UO offers, however the prices are ridiculous and also customer service. In this case promotions. I received a promotion offer of 20% off of $50 or more being half year til birthday...nice right!...well here's the catch, you can't use on "certain item". So I liked a pack back that happened to be one sale. Not fancy, but suitable. Not a recognizable brand either, since some ppl do pay for brands. It comes out $60 but the %20 discount doesn't apply here. No where on the email, like most other companies write even if on fine print, does it say excluded sale items. So when I call, they say that the back pack promo actually says it. So I receive a promo for one thing, but they have loops on for some items. Also, there is no where visible that it says that on the packback promo either. The girl "supervisor" said I should scroll alllll the way down and there is a link that takes me to legal terms and there it says it. What?! Seriousness. False advertisement at its best and a good ok' bait and switch. Bad customer service.