19 Aug, 2019 → by ClaimboUser26777
Cleaning fee
1
Client number [protected]. I rented a car from Inter rent from Nice airport (4th - 15th August). I was really pleased with the service until I returned it. I had a dog in the car for an hour and I lay a towel down to prevent the transference of hair, however it still managed to get a bit of hair on the back seat. This was acknowledged when I returned it but no cost was mentioned. I then received an email an hour later telling me I was being charged 150 euros for a major clean. I understand there was a bit of hair but 150 euros seems extortionate for what can be fixed with a small vacuum (photo attached). I have taken my car to my local cleaner before and it cost £15...not £150. Not only this but they didn't tell me about the charge at the time so I couldn't argue the fee?