The driver of the Pilot truck was backing up and scratched the side of my sons' vehicle. I was at work, my son heard something and went to the window. Saw the driver get out, look at it, shrug his shoulders and get back in. I called the driver from the phone number i received to say they were delivering. He denied being at my property. 10 minutes later he called back and said, oh yeah, we were there. But it wasn't us. I filed a claim and sent the paperwork, It was denied for lack of witnesses. seTnt User's recommendation: Take pictures of the driver who delivers to your property.