I made a claim for my GE Range at the beginning of February. The company who W3 uses to do the repair is unable to get the part. I am now being told it may be available for end of July, maybe. No one from W3 will return my calls. An Adjudicator named Chris responds to my emails saying I have to wait, that a part issue does not mean I get a refund on my stove. I have been cooking on a hotplate during a pandemic since February. This is not a reasonable amount of time to be without a range, when I am trying to prepare meals for my family. I bought the warranty, being explained if the range could not be fixed within two months I would have a replacement. I was patient because of the pandemic, however now I feel like I am being ignored., and the repair service does not seem hopeful they will be able to get the part. They said they sent a message to W3 and were waiting for a response. W3 emailed me back again today saying they would not replace the range.