1 Jan, 2018 → by ClaimboUser441366
claim department. wendy (the adjuster) seems to only care about the companies bottom line and not in my healthcare. matt (the claims director)

1

I was injured on the job, I have yet to receive adequate treatment for my injuries. They have tried twice now to delay treatment. With no explanation from my adjuster at all. When I asked about it she simply replied "I'm not going to get into this with you" I asked to speak to her supervisor and he was no further help. He said he will not change my adjuster even though it's obvious that she cares none st all about my healthcare. I am at the mercy of this company and they are shady at best. I can barely move around at all due to the pain I am in. I have asked to be connected with further up admin individuals and was told no good bye by Matt. If this is how the director looks at injured people how can I expect proper care at all from this company. Their doctor lifted certain restrictions and had prescriptions filled before even examining me. People do not matter to sentry st all. Only the companies matter, I personally work for a 100% employee owned company, so I should mean just as much. I need someone from higher up to contact me regarding this issue. All healthcare should come first. The Dr they sent me too was angry with me from the beginning because he had to see me. I recieved a phone call from a woman on an Ohio cell phone 14 hours before my appointment( people are supposed to give 24 hr notice) to tell me I have an appointment at a later date( delaying my healthcare) when i mentioned having an appointment in the morning the woman had no clue what i was talking about and informed me to ask my adjuster, who happened to be ignoring me at the time. I have requested to see another doctor who may actually pay attention to me and not just the insurance company, hopefully one that takes there oath seriously. I was told i could work light duty with a back brace but wasn't given a brace at all. My next complaint is with the medical board and the better business bureau.
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