Recd my invoice and noted a 1.83 penalty. I contacted their [protected] and started to speak to some intellectual named ED. I could not remember my secret word, thus he was obliged to send me a text. Provided him with my cell phone, and the intellect informed me that was not the correct number. I read the text to him, 676586 and he stated it was incorrect, explained it was the damn number he sent and he hung up. Spoke to several persons following the saga with IQ ED. The supervisor was just as obnoxious and could shut up and tried to talk over m several times. I guess they need the 1.83, she explained that the way the charge interest, I explained to her Once the invoice is received it is paid within 48 hours by FIdelity Bill pay. ADvised her if my name was rosenberg and or cohen i would have been treated differently..She began a dissertation about ethnic hiring etc etc..Just to make her self heard and say afterwards "IGUESS I TOLD HIM" How sad that Costco is associated with this low level bank &employees