My banking information was hacked through another vendor causing all my auto payments to reject! I make two payments to my CItibank per month, I forgot to update my auto payment info but made the additional payments with my bank card which was not compromised. Three of the auto payments were returned but they did receive my extra payments. I incurred fees which is fine but they closed my account causing me to loose the $300 in cashback I had earned. Wrote a letter, showed proof of the breach to no avail. They cancelled my card and lost my cash back. I have never been shown such lack of concern from a CC company and I had Citibank in the past. Very poor customer service. My card was cancelled in June while I was on vacation, I called while out of town and wrote a letter when I returned beginning of July, wrote a letter to them begiinning of August and again at the end of the month. Kwanda Moody Costco member since 2007