Good morning, I am filing a complaint due to the extremely poor service I received over the past few weeks by your representatives. I initially tried to open this account a month or so ago via the app. It gave me an error message that something went wrong so I tried it a few more times with no luck so I decided to message the reps to ask why or for help. The number listed on the error message to call is disconnected as well. The reps stated that they could not help me and that I needed to call a specific number between the hours of 8-5 Monday thru Friday. I work in another financial institution so these hours are difficult for me needless to say. I called in to get help with setting up this account and they stated that I needed a code to bypass this error, so one was given to me. I tried to use this code the following day but there was nowhere for this code to be entered on the error screen. I called back and the next person stated that there is no code to bypass this error and I must have received incorrect information. I asked the gentleman on the phone to help me if he could and he was able to open the account as requested via the phone on 7.26.2021. He stated that I could access this account in 1-2 days via the app during our conversation. I attempted to view this account on the app that following Wednesday and I was not able to. I called back again that Friday since I was still not able to access the account and they stated that I would not have access to this until I received my debit card in the mail. I was becoming very frustrated at this point in time as I have received all sorts of information that turned out to be incorrect. The following Monday I decided that the time had come for me to close this account due to the quantity of issues I had dealt with in the short amount of time that I have been attempting to do business with Citibank. I first sent a message to have this taken care of and they informed me that I needed to call the 800 number to get this resolved so I did just that. I spoke with three different individuals that day in attempting to get this taken care of. They all told me that I had to call back during certain business hours to get this taken care of and I felt this answer was unacceptable from my point of view. The representative (Mandy I believe) ensured me that she would take care of this the following day when her shift began at 5 PM and that she would call me back to let me know when this was taken care of. I did not receive a phone the following day, in fact I am still awaiting that follow up call to this day. I called again two days later to get the account closed and I was placed on hold for an excessive amount of time without getting placed in contact with someone (30 minutes +) so I had to disconnect the call as I am placing all of these calls during business hours. I called again today (8.10.2021) to get this taken care of once again. The first gentleman I spoke with could not understand my request so I asked to speak with another rep. I was put in contact with the same lady (I believe) that told me she would follow up with me last week once the account was closed. She stated that she was unable to close the account for me since it was originally opened via phone. She stated that she would transfer me to another rep who could help me and placed me on hold. I remained on hold for the next 46 minutes until the call was disconnected from Citibank's end. All of the representatives spoke English very poorly and the communication was very difficult during these calls as a side note. We do have a credit card thru Citibank and we enjoy the benefits it offers and we use that for all of our every day purchases. We had been very impressed from our experience with the credit card over the years so we decided that it would make sense for us to move most of our assets over to Citibank as well. We would like to continue to utilize our credit card and would like to have the savings account closed as per my multiple requests. It is unfortunate that I have to file this complaint as I am not one to complain about most things as I work in customer service myself and I understand where most of these people are coming from and dealing with on a day to day basis. However, since this situation has been handled extremely poorly on multiple occasions, I feel that I have no other alternative to do so in order to have the account closed as I have requested on many occasions. Thank you for your time and my contact information is as follows Ryan Ishman C 814.316.5103 526 Trout Run Rd Punxsutawney PA 15767