20 May, 2021 → by ClaimboUser991520
Chrysler cares department
1
My 2020 Chrysler Pacifica Hybird was bought in October 2020 from Heritage Chrysler Dodge Jeep. In November on my first gas fill up I found my gas tank was faulty (Would not allow gas in. Taken to dealer who ended up replacing my new vehicles gas tank Chrysler care #[protected]. During the gas tank replacement my bumper was damaged. The dealer was to replace the bumper but instead patched the bumper. I went through the dealer and my case manager Paige. Finally the dealer agreed to fix my bumper and the dealer was to put a new bumper on replacing the damaged patched bumper as this vehicle was new when the damage occurred. Months have gone by without the dealer contacting me. I have tried 3 times to call Paige leaving voice mails to get help to no avail. The last call I received from Paige was March 29th. I spoke to Amanda on 5/14/21 to find out the case was closed to my surprise with no contact with me. I asked Amanda for a supervisor to talk to. She said she would forward my compliant to a supervisor to call me. Again I have not heard from anyone. Can someone help I bought a 52000 dollar vehicle and this is the way you treat your customers Chrysler seems not to care period! You can email me at [protected]@verizon.net.