The home warranty industry is a huge rip off. We were with American Home Shield for years until 60-90 minute hold times and a complete lack of follow thorough became the norm for them. We then tried Choice Home Warranty and to their credit - they generally did not leave you on hold and called back quickly. Unfortunately the service part of the company is nothing like the people who anser the phone. Choice Warranty sent 2 technicians out to our house each of whom came twice to fix our refigerator. The first technician was grumpy and both of his visits yielded no improvement to the fridge. They then assigned Sears Appliance repair who came the first time and "reset" the control board which did nothing to solve the problem. He came out a second time and told us he needed to order a replacement Control board part and said it would take 3-5 days to come in. After 3 weeks of waiting and multiple emails between my wife and Choice Home warranty, we were then informed that he had filed a report saying that he had fixed the fridge and no part had been ordered. For the last 2 of those 3 weeks my wife had emailed Choice multiple times to see where the part was (Since Sears Appliance Repair's phone number said the hold time was 900 minutes!!). Each time Choice said they would "escalate our claim, contact the repair company and get back to us withing 48 hours". At no time did they get back to us with an answer. Finally I called and waited on hold while the Choice representative called Sears, and that's when we found out about the fraudulent repair report. Choice acknowledged that it appeared the technician or Sears had falsified the report but said there was nothing they could do about it. By this time we had gone nearly 2 months without a working refrigerator/freezer. Since neither of their two tehnicians fixed our refrigerator, I asked Choice if they could please replace it since 2 months seemed like way too long to wait for a resolution. Not only would they not replace the fridge, they said I needed to have a third technician come out AND they would not guarantee that if the third tech couldn't fix the fridge, they would replace it at that point. I don't know what people expect from a Home warranty company, but if they are willing to string you along for over 2 months and possibly longer with no guaranteed endpoint, then why pay for a warranty at all? We tried to cancel our policy and though we had 3 months left on it, there was no prorated refund. Then they told us that since we had a autorenewing policy, they could not cancel our account until 2 months before it expired. I ended up getting a new credit card account number for the account that it was billed from. They are a horrible company and if you read this review and still do business with them, don't say you weren't warned. Their rating on the Better Business Bureau is 1.06/5.0 - that should tell you all you need to know.