I purchased chegg study 10 days ago. Not only did they charge me twice, but also they cancelled my purchase immediately. I made the payments using my paypal account and paypal put my funds on hold up until today. I know that when a purchase payment is declined they need to cancel the authorization and thus PayPal returns the funds immediately. They, however, refuse to cancel the authorization and after 10 days my money is on hold for no reason. Their support keeps giving irrelevant answers that the work was done on their side and that I have to ask paypal to return the money. That does not make sense as I am a regular PayPal user and I know how it works. PayPal cancels pending authorizations after 30 days automatically and there is no way to make that faster.