I have a dollar amount from a purchase that has been on hold for almost a month. Product was cancelled and had the company that did the hold fax in a paper cancelling the hold. But yet it is still on hold. I would like to know where my money is. I have been to our local branch and contacted customer service and no one can give me a straight answer where my money is. I have bills to pay and a family that depends on me. I have been a long time customer and never had any issues with this bank until now, it has become a nightmare to try to get help from anyone at this Woodforest bank.