I have been having an ongoing issue with my shareholder cheques which have recently been returned by Bank of America in the US. My bank, Halifax, in the UK have only been told that the cheques are "returned to sender" with no further information being provided. This has, therefore, meant that I have incurred bank charges and a loss in the conversion rate of the cheques being returned. To be quite honest this has been ongoing now for nearly 7-8 months and although the Regulatory Complaints Department have been involved no resolution has been received. The team say I need to speak to Computershare who then indicate that I need to speak to Bank of America. I have asked them on numerous occasions to advise a time when they are calling as this normally the evening in the UK and I end up missing the call. They have only ever once arrange a time. Recently, the department have tried to call but have not arranged a time as requested so I have missed their calls. Although recently they have given me a number at Computershare and I was advised that Computershare would call me but this is not the case. I have also incurred overseas phone charges from the UK. In light of the above I would like to be reimbursed the monies owed.