In July 2020 our Brink contract ended. We chose to change services and had the conversion completed. We received paper work from them and, as instructed, forwarded this to Brinks requesting the end of our service. They claim they never received it, and have continued to draw a monthly service fee even though they have not been providing service, since their equipment is no longer installed! I finally noticed this in January (yes, I should have noticed sooner, but we have plenty of autopay bills each month). Even after contacting them, I still have to pay an additional 30 days as there is a 30 day cancellation policy! They should be refunding nearly $350, instead they want another $45 from me!! I just don't understand how a business can continue to charge you when they don't have a valid contract?! I asked the representative that and he said because its a valuable service as it contacts the police and fire department. That's ridiculous! Most of the world lives without a security system. It's not essential like running water or electricity!! Paul Greenwaldt