I had remaining credits of 550.00 per flight, which total 1, 100.00 USD with Orbitz form a canceled flight in May 2020. We wanted to use those credits for a new flight for Dec. 1st 2021 from ONT to Paris. The total for each flight was 723.00 including taxes. For a total of 1, 446.00. After waiting on the phone with Orbitz for 1 hour and 15 minutes agent on the phone told me that "my tickets are listed as inactive." We cannot book the new flight for you because American Airlines has taken control and they are the only ones that can proceed with any changes or booking a new flight". This is what they described and in addition put me on hold, verifying with American Airlines that I had to call them directly to verify myself and proceed with changes. Ok, so I did. I called American Airlines (after waiting for 42 minutes to speak to someone) asking for help in booking my new flight which I knew I was going to pay the difference. After finding the flight I was given the total of 1, 446.00, the AA agent told me there is a 50.00 per ticket for a total of 100.00 if we proceed and handle the actual booking, because we are now taking over the flight from a third party, Orbitz. At this point, already extremely frustrated because I should have been told this by both the Orbitz agent and the AA agent when I called Orbitz and they were apparently speaking to each other. The AA agent proceeded to say "Orbitz should be able to handle this transaction easily. The flight is NOT showing as inactive, it shows active and they can do the exact same thing we can do…and if they handle it, there is no 50.00 per ticket fee". Without much choice that is what I did next. I called Orbitz (waited 53 minutes to speak to someone) and repeated the entire story again to ALMAR or HALMAR. I told him what AA had told me and he placed me on hold for 10 minutes. He came back and said "I still see the tickets as inactive. I need to call the airline to get this removed" I asked him to NOT put me on hold and I wanted to hear everything. The AA agent kept telling him "its your system issue, you need to ask for help" while the Orbitz agent said "you need to release the ticket back to us" Finally he said, "I will call my help desk for help, thank you" AA agent hung up. ALMAR kept placing me on hold as he was trying several things and having system issues that were still not letting book the new flight. After trying for another 15 minutes the ALMAR came back and said, "Ok I am finally able to process the transaction and have the new flight ready to be booked. I need your card number, exp code, security etc etc." I said great, what is the new total…it should be 1446.00 so I should only be paying the difference which should be about 346.00. He said "hold on let me check the system and get that total for you" He came back with a 445.00 total and I asked why? Why is there a 100.00 more difference that you are asking for now? I have the new tickets at 723.00 each per person. The difference shouldn't be 445.00. He kept insisting that the total was taking into account "new taxes" and the "new taxes were part of the increase and the price that American Airlines has currently on the flight" I asked to see a detailed amount and he said "the new taxes will be broken down in an email confirmation" So I agreed and said fine. At this point I had spent from 915AM PST and it was already 1250PM and I needed this over with. After several minutes of hanging up I finally got the total for the new airline. But I also got a separate receipt for a charge of 100.00 that was processed separately! I then called AA to see what the charge was this morning April 14th, and they told me this is the 50.00 handling fee that people get when they buy through a 3rd party and they have to handle the changes. THIS IS EXACTLY what I avoided from the beginning and had called Orbitz to deal with this. AA agent said that "I had made the call yesterday or at least that what things looked like, to authorize and ok the new flight plus this charge. And That they couldn't do anything and I would need to file a complaint with Customer Relations with American Airlines It turns out that one of the times I was on hold with Orbitz in my last call, ALMAR reached out to AA asking them to process the transaction because he was obviously too incompetent and no clue understanding of their systems. He did not tell me any of this was going on and only said it was his help desk helping him and he was processing the card on their end. It was a lie and American Airlines was helping and processed my card, with this fee. I was tricked and now stuck with this 100.00 service fee that I wanted to avoid and never authorized. These people need to be in Jail.