I asked for an art appraisal which I never received. But they had no problem charging my card. I called customer service tried to explain my situation and I kept being referred back to the website but because of there virtual assistant I could not get to the sign in. He kept insisting that the problem was I needed to view the website on a full computer. That wasn't an issue in the beginning when they took my card and charged my account. These people are thieves not "experts" as advertised. My conversation was yesterday, April 9, 2021. I requested a full refund which was denied. They Said they would cancel any "membership", but I don't trust them at all