Customer service horrible. Referred by Masterspas as a service center for my Hot Tub. They took several weeks to order the part. The part was under full parts and labor warranty. Once the part arrived, Darlene a sales rep for anytime pools and spas, informed me that there would be a "transportation & service fee". I told her that MasterSpa said that there would not be a fee for service. I also asked Darlene what portion of the 283.00 quoted was for service, and what portion was for transporting the part (less than 30 miles, 5lb part). She would not give me an answer. After consulting with the owner Mike Jones, she said it was all for transporting the part. I spoke with Masterspa, they said the company should not be charging me for labor. Masterspas call them, and they reduced there charges to 143.00. I called them and they wanted me to give my credit card information over the phone, before coming out to install the part. This seemed odd to me because the day before they requested that I be there for payment. I have never met anyone at this business, and was concerned that there was some kind of identity theft scam about to occur. The owner was very nasty, and I have complained about his establishment to Masterspa.