I have booked with air China for a trip to China from Houston, I have received 3 changes in total, the last one is on 24th Apr morning while my flight is at 25th April morning 1am, changing is from 1am to 3am which made my connecting flight from Beijing to chongqing does not have enough time, hence I've decided to call them. I have been on hold for one hour and 30minutes, when a lady answered my phone, i told her I have received an email saying my flight timing was changed, i hope my connecting flight is also changed so that I don't miss my connecting flight, which her answer was negative. I then ask what's the options? She said the only flight on that day she has from Beijing to chongqing is at 7 pm(my original timing was 7am ), I answered her this will not be an option for me as I have a infant, I can't stay at airport for 12 hours. She then said there's nothing else she can do, she can give me the full refund! Our conversation Until here she has not apologized once for the inconvenience the company has caused for customer and her last sentence Made me really upset. nothing she can do and refund one day before my flight sounds totally ridiculous and irresponsible . As to go for a long trip needs a lot of preparation, and giving me refund at last minute is ensentially means I have to move my trip date and pay double money to purchase another ticket! I raised my voice and told her this is not acceptable and she must give me a best solution! She Raised her voice says it's not her fault, and told me I must calm down otherwise she won't help me! At the end I have to move my trip to two days later! However I decide I have to write this review, I don't like to complaint but for this situation I was forced to do so ! I hope air China management can see this review and give me a professional solution! my flight confirmation number is NE28S6