On Feb 15, 2021 I was booked on flight 3442 from Sacramento to Boise, leaving at 6:40. This was changed to a flight that left at 2:30. I was never notified. I found out when I went to check in. I was in San Luis Obispo, CA at the time visiting my mom who is 92 and has dementia. I woke up at 6:30a.m. to get ready to go see her before having to leave. This is when I found out that I was leaving at 2:30 not 6:40. I had to leave SLO without seeing my mom. I didn't get to hug her, tell her goodbye or tell her that I love her. This trip could be the last time I see my mom alive. I should have had plenty of time to spend with her before leaving, but you guys changed my flight and I didn't get to see her. This was very upsetting. I called and the rep told me that my original flight didn't even show up on her screen! When I got home I filled out the survey, twice before I heard from someone. I got an email from a Andrew, supervisor with customer service in Boise. I responded to him with my information. I still have not heard back from him and that was 10 days ago. I have flown on Alaska airlines 5 times in the last 14 months. I fly with you because of the fares and the non-stop (when it's available, because of COVID I know that this was not always an option.) Please respond. byra.[protected]@yahoo.com