In October I made reservations with Allegiant Airlines for my wife and myself to visit our son, daughter-in-law and two granddaughters in Punta Gorda, Fla. Fortunately, I paid the extra fee, $23 per person, to be allowed to change our reservations should the need arise. Well, the need arose as we discovered just a few weeks later that my wife had advanced-stage ovarian cancer. As he has to get chemo each Monday in Toledo, Ohio, we cannot fly to Punta Gorda Dec . 9 as we had originally planned. The problem...it is impossible to speak to a "real" Allegiant person (short of driving to the airport) to change the reservation. I have spent hours on the phone, going through the prompts and listening to annoying music and promotions but have yet to speak to an agent to change our reservation. Yes, hours!! I can't believe how a company like this can stay in business.