Never was sent my bill on time. I was consistently sent a past due balance which included a late charge. Also, the letter was always backdated giving you no choice but to pay asap which included the late fee and a quick pay convenience fee by doing so online or over the phone. On top of this, all services I had done on my vehicle at Firestone were terrible. It took them 3 attempts to do an alignment which they never succeeded in handling blaming it on an issue with the way the roads slope. Even better, after having my brakes, done front and rear, within a few days I had to have it towed back as the driver side front boot had come completely off and was laying on the inside of my rim grinding away. I made multiple attempts to get this addressed through corporate which got me nowhere. I've now been hit with a charge off to my credit report every month for years now which is the only negative thing consistently dropping my credit score. All of this over a measly $1k or less which I cannot justify paying due to the charges for services that neither fixed nor solved my reasoning for bringing my vehicle in to begin with.