I would like to share my experience of buying electricity at Pick&Pay Knysna. Thanks to the cashier, Karen Stevens, I now have 47, 000 Lt of Knysna Municipality water that is in any case so terrible I don't even give it to my dog to drink. After running around for at least two hours between Pick&Pay Knysna, Knysna Municipality and Ikapa Water Reticulation Specialists, which by the way doesn't have an office, or a customer service or a contact number other than a person installing meters, nobody is willing to help to reverse this mistake. After long discussion with Knysna Municipality they said they can move the water payment of R1700 to the electricity unit but it will cost me R1020 to do so. Really? Does it take a computer programmer specialist to do it? This is utter greed. Not even to mention that it took the cashier at Knysna Pick&Pay, Karen Stevens, several attempts to input the data because her nails was too long. She was more concerned about her long nails that she completely missed that the billing was water and not electricity. There should be a ban on cashiers having long plastic nails as this is not the first time that it interferes with concentrating on the job. Thank you Pick&Pay Knysna for not taking responsibility for your incompetent cashier and boneless manager that just shrugged his shoulders in a "It's not my problem" attitude.