After accepting their ridiculous appointment schedule (their store in Aventura is almost empty) It took them 7 days and phone calls to come back with an estimate to change the battery. Of course, they claimed that in numerous things had to be done to the Roadster quartz (more than $480) I refused and requested to take my watch. I was punished with 2 weeks wait (" the watch was in transition"), I needed a new appointment to retrieve what was mine!! And then 25 minutes wait at the store. They have no manners, moreover they have no shame. Their perfumes are sold at Costco, I expect that soon their watches will be sold in the Family Dollar and other serious retailers. Don buy their products then 25 minutes wait