The car I hired online via carflexi was substandard and did not have the requested: Roof rack, or Snow chains I could not safely hire the car and I had to hire one from Avis instead at huge cost. I want a refund of the deposit of NZD $136.41 repaid immediately as well as the difference I had to pay for the Avis car which was nzd $1978.58 A total of $2114.99. Appalling service and communication from Carflexi. The contact phone number is disconnected. Please refund immediately or will be forced to take legal action. Sarah Lloyd