On the 7 July 2019 I received a conformation from Cariflxi e-Voucher No. CF69037F for Car Rental Provider Confirmation No:RC0758370. I went to Kraków airport to pick up the car from Right Cars, to be told that they have received any details re hire plus that no cars were available. There also were no cars available from the other rental providers. I checked my bank straight away to see if this was a scam and found that money was taken from my bank for the service. BUT NO SERVICE was provided. I finally went online to Carflxi on line chat and was assured that I would get my money back(have photo) but only if they received conformation from Right Cars. But how can they Right Cars do that when they don't have any information ? I believe this to be a scam and should be stopped from happening. I have all the paper work to prove this. I have contacted Carsflexi with no results. Apparently I was not the only person this happened to in my time at the airport. Contract attached My Name: Stan Soroka Stan.[protected]@bigpond.com