Booking Ref No 2210511 Mr Bernard Long. Liverpool Airport 08.00hrs 25/06/21 Yet again this company fails my booking. I had been trying for 2 days previous to confirm my booking and collection, on all your advertised phone No's without any response. Today I flew in to Liverpool Airport, tried again 23! times ( all phone calls logged) [protected], [protected], [protected] still no answer AS THE PLACE WAS SHUT! We had a hospital appointment at 10.00hrs in Liverpool, so I called your [protected] " eventually " the guy answered I explained my problem, he promised to raise the depot and call me back, running out of time and with family a suitcases and in heavy rain, we walked to Avis and rehired at great expense. Eventually 30 mins later the depot called me, almost 3 hours after there advertised opening time ? THIS IS NOT THE FIRST TIME THIS HAS HAPPENED TO ME! and reading other blogs it's quite common. I'm really not going this go away this time, so you really need to come up with a solution before we go to the another level. I await your reply Bernard Long