The guy asked me if I had turned my phone off and turn it back on and I said no and he said well let me check the network and I was on hold for 30 minutes or more. He would check back in with me from time to time and say we're still checking the network continue to hold. I stayed on hold for over 30 minutes while he continued to check after a while I just got tired and hung up turn the phone off turn it back on and everything was fine. So I wasted all that time while he said he was checking the network. It was a complete waste of time. But at least I know now if I have that problem again I just turned the phone off and then back on.