I decided to upgrade my second paid dropbox account : [protected]@hotmail.com from basic (which I have had for a while) to paid 2TB personal after my first paid account : [protected]@yahoo.com storage became full. I had just started to upload files shared with me to my second paid account : [protected]@hotmail.com when I realised I could no longer login. I tried resetting password, and received a message that my account had been disabled. I have repeatedly tried to reach dropbox but unsuccessful despite this account being a paid account. It is very unfair. I have only received one non friendly response from dropbox : Hello, The account has been disabled for a violation of Dropbox's Terms of Service and Acceptable Use Policy. Regards, Lotte I expected to be treated better since it is a paid account. I do not know what happened or what I did to have violated dropbox, since I have only saved files shared with me to the account and nothing else. Your customer service is quite horrible I must say. I have attempted reaching dropbox via twitter after repeated emails with no response, I was totally ignored.