Itinerary: [protected] Emails and call backs from 15 Jan 2021 Travelocity won't process an exception for a refund. States Virgin Airlines won't return email however I have 3 emails back from Virgin stating that Travelocity needs to refund. Travelocity won't provide proof that Virgin has was contacted. Three times Travelocity has stated it has contracted its "back end" and "specialized department" and that if no response from Virgin it would process and exception for a refund. Each time called back I'm provided the same stall and to call back in a week. Prices have gone up several hundred dollars and the same story is used -to call back. Travelocity is holding my booking and money hostage and stalling until the prices go up to be prohibitive to travel and it holding up my ability to make other travel and lodging reservations.