Order number is L5W5MG (booked in November 2020). I booked flights from Copenhagen to Stockholm and Stockholm to Ostersund (booking no. K53DU9) and return trip (booking number K4U3RG) for £663.77, flights would have been in March 2021. On 5th January 2021 I received an email which says (direct quote) 'Unfortunately the airline has cancelled the flights DY4062 from Osterund to Stockholm. We have been in contact with the airline to ask for alternatives but unfortunately they have no flights they can offer you. Therefore we have to cancel the whole booking and give full refund for the whole ticket to you (including the confirmed flights in the booking). ' I responded to this email, as requested, to confirm that I had received this information. Since one leg of the trip was cancelled by the airline, I was unable to travel. Once the travel dates passed, to my knowledge it would not have been possible to travel so I did not try to make other arrangements, and simply did not make the trip. Since then (Jan 2020) I have received several emails from Mytrip with conflicting information, vague and confusing and with no clear answer on how much I will be refunded and when. Recent emails have suggested that I was the one to request cancellation (I was not) and the booking is still showing when I log in to MyTrip, even though it has long since passed! I would understand if I didn't get a refund for the full amount, according to the airline's policy (the flights were not the same provider and not all were cancelled by the airline) but I just want to know how much I will be refunded and when. I have tried calling the UK customer service number, and get no answer. I have written multiple emails explaining the situation and trying to get a clear answer and some action, and I either get no response or a completely non-sensical reply. To add salt to the wound, I get an automated survey everytime I email, asking me to rate their service!!! I have now read some reviews online and discover that this is a disreputable company who just rips customers off and takes no responsibility whatsoever. Terrible customer service. I really regret booking via Mytrip and will never make this mistake again!