Ref: flight to Hawaii CYJ8ML Hi Jetstar, I am writing in regards to our flight on 29/7/19.Our flight was delayed for 5 hours after we had already checked in our bags. There was no chance to go anywhere but stay in the Airport with our 2 young children and my husband who is on crutches. This was not not fun as you can imagine, finally we got called to the gate and after a further delay of 45 min we were told flight is now CANCELLED. I mean you clearly knew there was a major engineering issue with the door but made us wait hours. We got there 3 hours before at 1pm ... told at 10pm to collect our bags and come back tomorrow !!! Mind you no announcement just word of mouth from passengers who got told from a member or staff. it was an absolute joke from Jetstar, everyone was very frustrated. Due to flight cancellation we lost a whole day in Hawaii and our nights accomodation which we paid for in advance. I would like compensation for our loss of day and that nights accomodation as we didn't get there until 3am the next day. We understand cancellations happen but some communication from your staff would of made the situation a lot better. Please see attached invoices from hotel and pics as evidence . Hope to here from you soon Helen Byrne