Dear Only Apartments We have just been informed by Best Venice Apartments that our reservation with you, despite us paying a deposit has been cancelled. Can you please confirm whether our reservation is still valid? We definitely still want the reservation or a refund. Nobody answers our calls in the advertised business hours, and Ive had no response to my emails. Booking details Reference: E5ACE1C193B7 (504789) Booking under: Iona Novak Novak Name of the property: Venice S. Polo (Apt. 924131) Complete address of the accommodation: Sestiere San Polo, 1296, 30125, Venice, Italy Arrival date: 02/09/2019 from 15:00h to 23:00h Departure date: 07/09/2019 before 10:00h 5 nights, 5 adults 4 children in total* Receipt #1775‐1688 Regards Iona