If I could provide a zero rating I would. I live in Ontario Canada. This company is the worst to deal with. The lengthy and negative comments you read about them is the same experience that I have had. I had sent a UPS letter with a tracking number to cancel the service and paid the entire contract upfront weeks ago. Even though that occurred, they still withdrew money from my account yesterday, along with taking my money to pay off the contract. When you call to speak with them (a Canadian calling an American company by the way .I have called four times in the past few months and it is always answered in the USA.) they are never receptive, or at other times never reachable at all! Their hours are deplorable and never available for resolutions. They took twice the money (the money I paid out to cancel the service until the end of contract of June 2021 AND the company just withdrew money from account yesterday also). The company also verbally acknowledged on the phone that they did in fact receive my tracked and delivered letter to them for cancellation of both services at the end of contract. I have proof of the tracked delivery service with the UPS to Fluent to cancel the contract and that I paid in full.