I spoke to one of their agents last 3rd July 2020 to migrate my account from postpaid to prepaid because I was surprised I was billed on 1st July (for month of June). My contract ended on 31st May 2020 so I was surprised about the amount. The agent told me I have to pay 157.50 aed for the June service which I didn't use. I paid for it and called again to migrate to prepaid. The call center agent mentioned (July 3rd 2020) that my account will be billed pro-rated for the July service and they will cancel it within 24 hours. After multiple follow ups no one called and now agent is asking me to pay 157.50 aed again otherwise I will get billed for the August 2020.