I have booked a flight in early October 2010 with Tiger Airways from Singapore to Kuala Lumpur and the flight was cancelled. The airline company only informed regarding the cancellation a few hours prior to the scheduled flight time and furthermore, the call centre was uncontactable for the whole day and I was not even rescheduled to a later flight. Upon enquiry at the airport, I was told that 'it is useless to call the call centre as they are always unavailable' (this was told to me by a ground staff) and the passengers are supposed to go ALL THE WAY to the airport to arrange another flight time. This is ridiculous! However, they offered a refund, so I gladly filled in the form. Little did I know that they have no intention to provide a refund as 3 months down the line, I still did not receive a single call or a refund for my flight. So I called the call centre once again and was told they would look into the matter and will take another 4-6 weeks to process this. What nonsense! It has been 3 months and the airline did not even attempt to do anything about this and I will have to wait as they will only JUST look into the matter now. So if I did not call, I probably would not get my refund? I called again one week later only to receive the same reply. I assume nothing has been done yet. One frustration after another; Tiger Airways has very bad customer service. I will never book another flight under this airline and will discourage everyone from doing so as well.