1 Aug, 2021 → by ClaimboUser569139
Cancellation of Credit Cards without Notice and Stealing the 90K Hilton Honors points I had
2
On Thursday July 26, I received an email from AMEX stating they were closing all my accounts. No reason was given. I assumed it was because of an automatic payment that was set up with a bank account I am no longer using. The three accounts all had balances on them. Initially I couldn't even pay the balances and then the next day I could. I have paid off two out of the three and will have the third paid off in a week. Honestly, even if they gave me my account back I don't want it. After being treated like trash I prefer working with my credit union where they actually reach out to talk to you and ask questions instead of just randomly cancelling your account. My beef is around how they stole 90K of Rewards Points for Hilton. I have a reservation coming up in October that was going to use those points. So they have screwed me multiple ways - I have paid their fees, I have had a rude awakening and I have had my reward points stolen. So looking forward to a class-action lawsuit against this company that uses customer service representatives in another country and doesn't even care about service, much less customer service.