I placed an online order with Old Navy on 11/27/2020 for a total of $235.89. On 11/30/2020 I received an email from Old Navy that stated "Your recent order has unfortunately been canceled due to a potential fraud alert". I called my bank and they informed me that they didn't report any fraud issues on their end and that Old Navy drafted the funds from my account. Old Navy also have a disclaimer that they would not draft my account until my items are shipped. This was false as they have taken my money, canceled my order and they have NOT given me my money back and its been more than 5 business days. Whenever I call customer service they never pull up my order or try to assist me. Nobody will tell me when I will get my money back. Old Navy has Stolen my money.