No local help to problem solve or asst . Mgr says instead of ordering by download app try www but no more answers or calls to corporate. Couldnt help past yo locate order through online. Tried both. Second time went through stated processed with payment info and now no email status for store pickup or even shows I have an order. No way to call corporate just a bunch of this back again with no response to same order twice made in different week. User's recommendation: At this point and shopping. Wo any answers . Go to micheals or hobby lobby where they will appreciate how orders are handled.