Case #[protected] Unresolved repair issue for this brand new cooktop. Jen of Customer Care has tried to resolve. First GE sent tech to repair gas leak. Tech said he couldn't do. Ordered part and told me it would be at least July 23rd before work could be done. That would have been 6 weeks from time of visit. I contacted customer care and was told a replacement cooktop would be needed; that it would be delivered AND installed today. I confirmed this several times with both the delivery company and GE/Jen. They came, said they can't do it and nothing has changed. I have tried to call Customer Care four times today and have been on hold for over 35 minutes each time - with no option to receive a call back. I have emailed my customer care person but she does not respond until the following day, typically. I am so completely disappointed with the fact that I have had NO USE of this cooktop for weeks. No one seems motivated to repair it. The replacement guys were really just delivery guys, not the GE AUTH SERVICE I was promised repeatedly. I have already called Lowes to try to return it but they will not take it back unless you authorize. It was purchased on 3/23/2021 and received on 4/12/2021. The model number is CGU366P2. They serial number will be in the case number info. This cooktop has taken away my ability to COOK. For a high end item costing $3000 I would have expected much, much, much better service. PLEASE either guarantee it will be repaired within 72 hours - or process a full return of this item so I can get my money back and move on.