I act as the POA for my elderly father since my mother passed February 2020 under a joint account. Close after her death, the process to resolve managing the account to be able to extract the cash funds held my Merrill Edge have been exhausting due to internal departments working separately and unwilling to facilitate action, resolution or basic customer service processes to an endpoint. Despite sending all the required legal POA forms, their Merrill forms, one notorized, and complying with all of their add-on requests in a timely manner, there appears to be an intent of non service to return effort to an endpoint of account management. There appears to be a deliberate attempt to hold the cash assets, it is impossible to get a single person in life services that will update, give the entire truth of requirements or their set backs to return the owners cash assets. Also, what is more annoying is that they lose legal docs and forms and blame you falsely for the neglect, only the ones notorized. After all things are done in replicate, and they state they have all documents, the add on another form for their compliance with no date of commitment to respond or to act in accordance with their own administration. It does not take 1 year to handle a death certificate to remove a deceased spouse. You cannot withdrawal cash when the deceased person cannot sign their name, so you do all the paperwork that they misplace 1.5 times, and still no answer. So, I do have details and I may be contacted directly, it is apparent to me that this is an intentional delay to not return cash funds, how is this resolved, the brokers are not permitted to handle this, it funnels via the Life Services who does not followup, or talk when it is in their favor to do so. It was our cash invested, and it is our cash to withdrawal. It is not their property. Would you please assist me in this battle, enough. I did not include data details for privacy. Diane Marie Baker, POA