On numerous occassions myself and my loved one have complained to the facility and to gtl about the phone in unit a-1 in dade correctional institution in florida city/homestead florida. My loved one actually spoke to a sservice man from gtl when he was there and the man said he will take care of it, well that was a month ago and the problems have been going on since almost day one of the new phones going in. Its bad enough there are only 2 phones in the unit. Then to have 1 of those phones go down it makes for a very bad situation. Look i put at least $100 - $150 on my phone every week. I should be able to talk to my loved one with no interruptions. I don't know where all this money is going but you need to take care of your equiptment and service the customers.