My wedding registry has 200 people buying my gifts there. My coworkers bought me 8 heavy bowls matching my China. The bag broke carrying it to the car. 6 of them shattered. I called BB&B in Toledo to see if their was anything they could do and was told "no because this is their fault and too bad. We only replace items that were purchased and found to have manufacture defects. Sorry for your loss". Since we are giving them so much business we were hoping they would at least replace them.